How we handle your information

This describes what happens to information you send through this website.

It is not our Notice of Privacy Practices. That is a separate document covering your health records, and you receive it at your first visit. If you are looking for how your medical information is handled, that is the one you want, and the front desk will give you a copy at any time.

The contact form

If you send us a note, we receive your name, your email address, your phone number if you chose to give it, the reason you selected from the list, and anything you wrote in the message box.

It arrives as an email to the practice and is also held by Netlify, the company that hosts this website, so that nothing is lost if an email goes astray. People who work at the practice read it. Nobody else does.

We use it to reply to you. That is the whole purpose. We do not sell it, rent it, trade it, or hand it to anyone for advertising.

Please do not type medical details into the form. It is an ordinary web form, not a secure medical channel, and the fields are written deliberately so you are not invited to. Whatever brought you in is worth a conversation in person, and we will go through all of it with you then.

The question box

There is an assistant on this site that answers practical questions about hours, parking, what a first visit involves, and how to book.

When you type a question, it is sent to Anthropic, the company whose software generates the reply. It is used to answer you and nothing else.

We do not store those conversations. Not in a database, not in a log file. What we record is a count of how many questions were asked and whether they were answered, with no words in it. Close the panel and what you typed is gone from this end.

The assistant will not answer health questions. If you ask one it will say so and give you the phone number, because that is a conversation for Dr. Todd or the front desk and not for a computer. For the same reason, please do not describe symptoms to it.

What this site does not do

This is a short list on purpose.

• No analytics. We do not track which pages you read.
• No advertising pixels. Nothing here reports back to Meta, Google, or anyone else.
• No tracking cookies. The site sets no cookie to follow you.
• No profiles. We do not build a record of visitors.
• No selling. Your information is not a product here.

Our web host keeps ordinary server logs, which include IP addresses, as every website host does. We do not use them to identify anyone.

Children

This website is not aimed at children and we do not knowingly collect information from them through it. A parent booking for a child is giving us their own details, which is the ordinary case.

Asking us to delete something

Call (607) 266-4325 or ask at the front desk, and we will delete what you sent through this website. You do not have to give a reason.

Patient records are a different matter and are governed by the rules in our Notice of Privacy Practices, which sets out your rights over them and how long we are required to keep them.

Links to other places

Where this site links somewhere else, that site has its own rules and we have no control over them.

If this changes

Any change to what the site collects or where it goes is reflected on this page. The date below is the last time it changed.

Questions

Call (607) 266-4325 or ask at the front desk. A real person will answer.

Last updated October 30, 2026.